FAQs
What types of products does LunaBelle offer?
LunaBelle specializes in a curated selection of enchanting home decor and lifestyle products. Our offerings include artisanal candles and whimsical wall art, designed to transform any space into a serene sanctuary.
How does LunaBelle ensure sustainability in its products?
At LunaBelle, we are committed to sustainability and craftsmanship. Each item is crafted with eco-friendly practices in mind, ensuring that our products not only beautify your home but also support environmentally responsible methods.
What is the typical delivery time for orders?
Orders are typically shipped within 24 to 48 hours of placement. The expected delivery time frame is between 14 to 21 business days, although items may arrive sooner. All orders are shipped with a tracking number for your convenience.
What is the return policy for LunaBelle products?
We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.
Are there any items that cannot be returned?
Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or flammable liquids. Please contact us if you have questions about a specific item.
How can I contact LunaBelle for further inquiries?
You can reach us at support@sweetlunabelle.com for any questions or concerns regarding our products, orders, or policies.
What should I do if my order arrives damaged or incorrect?
We recommend inspecting your order upon reception. If you find that an item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and provide a resolution.
Can I exchange an item for a different one?
The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.